At Jackets Hunter, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make the return process as simple as possible.

Eligibility for Returns:

• You may return any item within 30 days of receiving your order.
• The item must be unused, unworn, and in the original condition with all tags attached.
• All returns must include the original packaging and receipt or proof of purchase.

 

How to Initiate a Return:

1. Contact our customer service team at info@jacketshunter.com or call 512-333-1394 to request a return authorization.
2. Once approved, you'll receive a return shipping label via email.
3. Pack the item securely, including the return form, and affix the return label to the package.
4. Drop off the package at the designated shipping location.

Return Shipping:

• Return shipping is free for defective or incorrect items.
• For all other returns, a $10 return shipping fee will be deducted from your refund.

Refunds:

• Once your return is received and inspected, we will notify you via email.
• If approved, your refund will be processed to your original payment method within 7-10 business days.
• Please note that any original shipping charges are non-refundable.

Exchanges:

• Unfortunately, we do not offer direct exchanges. Please return the original item and place a new order if you need a different size or style.

Non-Returnable Items:

• Custom or personalized jackets
• Items marked as final sale

If you have any questions about our return policy, feel free to reach out to us. We're here to help!